The travel industry has been hit pretty hard by the economic downturn. Hotels, airlines, and cruise lines have seen significant drops in their revenue. During this time, those who rely on travel dollars have dramatically tried to increase their satisfaction ratings.
One of the hardest hit during this time has been the hotel segment. There has been a dramatic drop in occupancy ratings and hotel chains have been creative in their offerings to gain customer loyalty.
Top 5 Hotel Amenities
According to J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index Study, the top five amenities are free internet access, complimentary breakfast, bedding and pillow choices, pillow top mattress, and free parking.
The study divided hotels into six segments and here’s who came out on top:
• Luxury – The Ritz-Carlton
• Upscale – Omni Hotels & Resorts
• Mid-Scale Full Service – Hilton Garden Inn
• Mid-Scale Limited Service – Drury Inn & Suites
• Economy/Budget – Microtel Inns & Suites
• Extended Stay – Homewood Suites
Making Reservations Online
The percentage of people making their hotel reservations online has steadily increased each year. OrlandoTravelHotels.com makes it easy to book your hotel room, flight, or rental car. You can also find great deals on cruises.
Most of the winners listed above have a hotel located in Orlando. It’s no small wonder since Orlando is one of the most visited cities in the world. Rate your own level of satisfaction against the results of the survey when you stay at any of these hotels in Orlando. We’d love to hear your results.